Airpain: Passengers were so mad, the crew had to cancel the flight
It was bound to happen. The customer service for the airlines is getting so poor, people were bound to start complaining. Passengers on a Florida flight to New York were so angry about the shabby treatment they got on an American Airlines flight that the entire flight was cancelled, according to myfoxny.com.
A flight from Florida to New York Sunday night never got off the ground. That's because after the flight crew arrived late, angry and impatient passengers got verbally agitated and hostile. Apparently it was so bad, the crew wasn't comfortable working the flight so they refused to take off.
Take a look at the story by clicking here.
What do you think? Was the flight crew justified in cancelling that trip because of the angry passengers?
Comments
Item:
The crew of an American Airlines flight from Florida to New York showed up late for the flight.
Item:
The passengers who had paid good money for the service to be flown from
Florida to New York got "angry, verbally abusive and hostile."
Item:
The crew did not like it.
They "felt uncomfortable"
so they cancelled the flight.
Long live the the
Patriot Act and the police powers it gives to commercial entities. I fly no more. Airport proceedings have become
weird.
Posted by: Isabell Lawson | July 8, 2008 8:40 PM
As none of the passengers know why the crew was late they were unjustified in getting hostile. The crew certainly has the right to cancel a flight if any passenger makes them uncomfortable to effectively fly the plane. Perhaps the hostile passengers should have been put on another flight so the ones behaving appropriately could have gone on.
Posted by: Jackie Krage | July 9, 2008 9:44 AM
There's a significant overlap in the words anger, hostile and verbal abuse.
I think the airline passengers are absolutely justified in their anger, but not the verbal abuse. They paid a lot of money for those tickets and in a plane load of passengers, who knows with what urgency they needed to arrive at their destination.
If the crew felt like physical harm could come to them, they had every right to cancel the flight. Being locked in a cabin at 30,000 feet for 3 or 4 hours is not a good place to be with angry people.
Posted by: adam | July 9, 2008 11:27 AM
I may be speaking and writing a different English, but there is a huge difference in definition between feeling uncomfortable and feeling threatened. As per report
the tardy crew did not feel threatened.
And every airport has a
loudspeaker system. The
flight passengers should have been informed of the delay. I am from a long long ago time when airports ran like clockwork.
Posted by: Isabell Lawson | July 9, 2008 11:37 AM
P.S.
It seems the Blog's numbering system is out of order. But I have neither time nor desire to read every single post over and over again; however interesting they are.
Is it my computer???
Please post on it.
Posted by: Isabell Lawson | July 9, 2008 12:44 PM
Hurrah! The post counter is back on my screen.
Posted by: Isabell Lawson | July 9, 2008 1:17 PM