Bad service, bad attitude

I have resisted using this space as a place to rant about things beyond my control. We have too many screamers in this business. But I'll break this rule today to talk about the lack of customer service in what is billed as a "service society." I know, you're tuning out already.

I've been on the phone this morning with the city because my garbage was not picked up and to the cell phone company because of billing problems. It was a big waste of time. My issues were not resolved to my satsifaction. But what's new? Everyone I talk with on this subject has a horror story. You'd think customer service would get better with all the people complaining aout it.

But bad service is the norm so we accept it. In the case of the city, I can't go to another company to pick up my garbage, and it seems the cell phone companies have the same poor service. So I'm at the end of this screed without offering a solution. That's why I usually don't go down this road.