Love it: When the "hold music" fits the business. Doctors should play "Good Lovin'" don't you think? Lawyers should play "I Fought the Law and the Law Won." Houses of worship should play recordings of their congregational singing.
Hate it: Businesses that put you on hold forever without telling you it's going to be a long wait!
Love it: When businesses offer same-day delivery service.
Hate it: When restaurants say they are out of something -- even if there's a grocery store across the street.
Hate It: When you are told "your call will be taken in 10 minutes" - and after holding on there is a disconnect signal!
If my business is as important to them as they say, then why don't they hire more people to reduce or eliminate the wait.The Bee could use "Sunday Papers" by Joe Jackson for their hold music.